Versand
Shipping Policy
At Rexent, we are committed to ensuring a smooth and efficient delivery process for all our customers. Please read our shipping policy carefully to understand the details of how we handle and deliver your orders.
Processing Time
- In-Stock Watches: Orders are packed and prepared within 1 business day after purchase.
- Custom-Built Watches: If your watch is not in stock, it will be custom-built and shipped within 2 weeks.
- GMT Models: For GMT watches, shipping times are typically 7-10 business days worldwide.
Shipping Time
Once your order is processed and shipped, delivery usually takes 7-10 business days for worldwide orders. Please note that delivery times may vary slightly based on your location and the courier service used.
Shipping Costs
Shipping costs are calculated at checkout based on your destination. We strive to offer competitive rates while ensuring reliable and secure shipping for your order.
Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your delivery until it reaches your doorstep.
Customs and Duties
For international orders, please be aware that additional customs duties or taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in our pricing or shipping charges.
Delivery Issues
If your order arrives damaged or is lost during transit, please contact us immediately at store@rexent.ch. We’ll work with you to resolve the issue as quickly as possible.
Questions?
If you have any further questions regarding our shipping policy or need assistance, feel free to reach out via email or the contact form on our website. We’re here to ensure your Rexent experience is seamless and enjoyable.